Returns & Refunds

We want you to be completely satisfied with your purchase from Malebasis. If you are not happy with your order for any reason, you can return it to us within 30 days of delivery.

Returns Policy
We offer a 30-day returns policy for all full-priced items. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

How to Return an Item
To initiate a return, please follow these simple steps:

  1. Log in to your account on malebasis.com
  2. Go to ‘Order History’ and select the relevant order
  3. Complete the online returns form
  4. Print your returns label and returns note
  5. Package your items securely and attach the returns label
  6. Drop your package at any designated drop-off point

Return Costs
Standard returns within the UK are free of charge. For international returns, customers are responsible for the return shipping costs. We recommend using a tracked shipping service for international returns.

Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 working days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges
If you would like to exchange an item for a different size, please indicate this on your returns form. Exchanges are subject to availability. If the requested size is not available, we will process a refund instead.

Faulty or Damaged Items
In the rare event that you receive a faulty or damaged item, please contact us immediately through the returns portal on malebasis.com. We will provide a prepaid returns label and process either a replacement or full refund once we receive the returned item.

Non-Returnable Items
For hygiene reasons, we cannot accept returns on certain items including underwear, swimwear, and earrings unless they are faulty. Sale items can only be returned if they are faulty.

Return Status
You can check the status of your return at any time by logging into your account on malebasis.com and viewing your return history.

International Returns
Customers returning items from outside the UK are responsible for any customs fees incurred during the return process. We recommend marking the package as “Returned Goods” to minimize these charges.

Need Help?
If you have any questions about our returns process, please visit our Help Centre at malebasis.com where you’ll find additional information and can contact our customer service team.