Frequently Asked Questions (FAQs)
Orders & Payment
How do I place an order?
Simply browse our collection, add items to your cart and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment system.
When will my payment be taken?
Payment is taken at the time of order placement. For pre-orders, payment is taken when the item is dispatched from our warehouse.
When will I receive my order confirmation?
You should receive your order confirmation email within 30 minutes of placing your order. If you don’t see it, please check your spam folder or contact us via malebasis.com.
Delivery
What are your delivery options?
We offer Standard (3-5 working days), Next Day (order by 1pm), and Click & Collect services. For full details on delivery times and costs, visit our Delivery Information page on malebasis.com.
Do you deliver internationally?
Yes, we deliver to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I track my order?
Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and a link to track your parcel.
Returns & Exchanges
What is your returns policy?
We offer a 30-day returns policy for all full-priced items. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I return an item?
Please initiate your return through your account on malebasis.com. Print your returns label and include the completed returns note with your package.
When will I receive my refund?
Refunds are processed within 5-7 working days of us receiving your returned items. The money will be returned to your original payment method.
Products & Sizing
Where can I find size guides?
Comprehensive size guides are available on each product page. Simply click on the “Size Guide” link near the size options.
Are your products true to size?
Our products are generally true to size. We recommend consulting our detailed size guides on each product page for the best fit.
Account & Technical
How do I create an account?
You can create an account during checkout or by visiting the “Create Account” page on malebasis.com.
I’ve forgotten my password – how do I reset it?
Click “Forgotten Password” on the login page and enter your email address. We’ll send you a link to reset your password.
How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the unsubscribe link in any marketing email, or by updating your preferences in your account settings on malebasis.com.
Still have questions?
If you can’t find the answer you’re looking for, please contact our customer service team through the help section on malebasis.com. We’re here to help and usually respond within 24 hours.